FAQ

How can I pay for my Pixel Arcade Product?

We can take your items in a numbers of ways. We use primarily use PayPal and you only need a card you dont need a PayPal account. You can pay via Bank Transfer and our payment details pop up when you complete your order, please note your order will remain on hold until your payment is recieved.

How long will it take for my retro console to arrive?

Your console is usually disptached within 5 working days, however, please allow extra time during busy periods.

How is my unit delivered?

We use Royal Mail signed for on all posted item. Our larger units are delivered by van and set up for you. We are only responsible for delivery to kerbside but this will be discussed on placing order.

I have not recieved confirmation email?

Please check your PayPal/Bank account to ensure payment has left. Check your spam email and if you still have concerns please call us on 07535355510.

Im not happy can i get a refund?

These products are bespoke hand made products and do not fall within distance selling regulations, however, if you product is  undamaged we can resell it for you and reimburse you. We ask that you return at your cost your item within 14 days of reciept and  give us 10 working days for consoles and 60 working days for large machines from recieving your item to test and repackage your product.  Once your item is resold we will reimburse you in full less a £10 restocking charge and any postage costs incurred by ourselves.

Do I get a Guarantee?

All items carry a 3 month parts guarantee after that we are happy to repair any items at cost, however, postage is of item is at your expense.